$749.00
Are you a service desk operator, specialist or manager seeking professional development and recognition of your skills? Then the SDI Service Desk Analyst qualification is for you.
In Stock
Description
Are you a service desk operator, specialist or manager seeking professional development and recognition of your skills? Then the SDI Service Desk Analyst qualification is for you.
This course is available for instructor-led training. To find out more, click here.
Audience Profile
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course will help analysts who are looking to grow in their role and gain a recognized qualification in their profession, develop practical skills while earning a certificate that endorses their commitment and knowledge.
Examples of professional job titles include:
- Support Analyst
- Service Desk Analyst
- First-line Analyst
- Second-line Analyst
- Client Support Technician/Consultant
- Desktop Support Analyst
- Customer Support Officer
- Technical Support Analyst
- Service Centre Analyst
Course Benefits
By achieving an SDI certification you will:
- Demonstrate to an employer that you understand the best practice standards for your role;
- Have the knowledge, skills and competences to apply your understanding on a day-to-day basis;
- Positively impact the efficient running of a service desk.
What’s Included
- 12 Month licence period
- Exam
Exam Format
- 1 Hour
- 60 computer-based, multiple-choice question
- Designed to test your knowledge and understanding of the official SDI standards
