ITILv3 Foundation Online

Description

Used by many organisations around the world, a whole ITIL® philosophy has grown up around the guidance contained within the ITIL® books and the supporting professional qualification scheme.

The ITIL® Foundation eLearning course is an interactive, audio based, animated online course that takes your through the complete ITIL® Foundation Syllabus, enabling you to gain the knowledge required to successfully take and pass the ITIL® Foundation exam.

This course is available for instructor-led training. To find out more, click here.

Audience Profile

TIL® Foundation is suitable for anyone working in:

• IT service delivery
• Service management
• A service desk environment

Course Benefits

• Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
• Increase business productivity, efficiency and effectiveness through more reliable IT services.
• Define processes with clearly documented accountability for each activity to increase efficiency.
• Enable a business to keep pace with change and drive business change to its advantage.
• Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
• Align IT services with business priorities to achieve strategic objectives.
• Increase value from the service portfolio while reducing costs and risk.
• Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
• Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
• Improve user and customer satisfaction with IT as well as the end-user perception and brand image.

What’s Included

• 12 Month licence period
• Exam

Exam Format

• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes duration
• Closed book