ITIL®4 Foundation (Including Exam)

Description

The ITIL certification scheme provides a modular approach to the ITIL framework and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL 4 Foundation certification is designed as an introduction to ITIL4 and enables candidates to look at IT Service Management through and end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

This course is available for instructor-led training. To find out more, click here.

Course Benefits

After completing the ITIL® foundation course and exam, you will have gained knowledge and understanding in the following areas:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices

Audience Profile

TIL®4 Foundation is suitable for:

• Those who require a basic understanding of the ITIL framework
• Those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organization that has adopted ITIL.

Exam Format

• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes duration
• Closed book